How Heat Exchange & Transfer went from low AI literacy to high proficiency in 2 days
A Pittsburgh-area manufacturer partnered with PulseSpark AI for a corporate AI training bootcamp — and is now 100% committed to implementing AI across their organization.
The Client
Heat Exchange and Transfer, Inc. (HEAT) is a Pittsburgh-area manufacturer specializing in heat exchange equipment and thermal solutions. Like many mid-size manufacturers, their team was handling a growing volume of repetitive knowledge work — emails, documents, content generation, and complex internal queries — while running lean.
HEAT recognized that AI could help their team work more efficiently, but needed expert guidance to build practical AI skills across the organization — not just theory, but hands-on implementation tailored to their specific workflows and proprietary data.
At a Glance
The Challenge
HEAT's team had limited AI literacy across the board. They needed to go from basic awareness to practical, department-specific AI implementation — fast. Their key challenges included:
Automating repetitive processes
Customer service enhancement
Predictive maintenance
Sales and marketing optimization
Supply chain optimization
Data analysis and insights
The Solution
PulseSpark AI designed and delivered a 2-day on-site AI training bootcamp, customized for HEAT's industry, team size, and specific workflows. The most valuable session — rated by the client — was the Day 2 Afternoon: Department-Specific Implementation workshop, where each department mapped AI tools to their actual daily tasks.
AI Fundamentals and Prompt Engineering
How AI models work, advanced prompt writing techniques, and the strategy of leveraging multiple LLMs against each other to improve output quality.
Hands-On Workflow Integration
Practical exercises applying AI to real HEAT workflows — email, documents, data analysis, and content generation.
Department-Specific Implementation
Tailored sessions for each department, mapping AI tools to their specific processes and proprietary knowledge systems.
AI Safety and Data Protection
Protecting proprietary information and customer data when using AI tools — a critical concern for a manufacturer handling sensitive technical data.
The Results
Dramatic improvements across every skill area measured, with the team going from low proficiency to high proficiency in just two days.
| Skill Area | Before | After | Improvement |
|---|---|---|---|
| AI Understanding | Low | Medium | Significant |
| Prompt Engineering | Low | High | Major Jump |
| AI Application | Medium | High | Good Progress |
| AI Safety & Data Protection | Low | High | Major Jump |
In Their Own Words
"Our 2 day training session with PulseSpark truly gave us a clear vision about the path we need to take to implement AI into our daily workflows at HEAT. Their friendly attitudes and flexibility made it an engaging bootcamp for everyone in attendance."
"PulseSpark showed real expertise in designing AI for a company our size and a strong sensitivity to protecting our proprietary information and customer data."
"It's a big victory to have knowledge of the best and most efficient ways to prompt — and the trick of leveraging LLMs against each other to hone in on efficiency (or even checking their work) is a great 'hack.'"
What's Next for HEAT
After the bootcamp, HEAT is now 100% committed to AI implementation and has already started putting their training into practice. Their top priority:
Priority #1: Internal AI Knowledge Repository
"Giving Copilot secure access to our proprietary knowledge in a way that will allow employees to use natural language and get answers to their complex questions."
HEAT is also exploring custom AI development with PulseSpark AI to address their broader challenges — from predictive maintenance and supply chain optimization to customer service enhancement and sales automation.
Why a Local AI Partner Matters
"HEAT prioritizes partnering whenever we can with companies based in our local community. Pittsburgh is an exciting place to be when it comes to the AI frontier!"
HEAT recommends PulseSpark AI for any organization with knowledge workers drowning in repetitive work — especially in manufacturing, engineering, logistics, construction, field service, and professional services.
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